Outsourcing to India [Hardback]The Offshore Advantageby Mark Kobayashi-Hillary
Usually ships within 6 to 8 working days Description of Outsourcing to IndiaIntroduction to key background information on India, its culture and its history as well as its industry.Step-by-step guide through the whole outsourcing process. Guidance from leading managers and industry experts. Each chapter can be used as a primer on a particular subject. Updated information on companies and the Indian market. Title Information
Write a review of this book Customer Reviews from AmazonAbout Mark Kobayashi-HillaryMark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.Contents of Outsourcing to IndiaPART 1: Introduction to India1. First Impressions Personal Impressions Chapter Checklist 2. Indian History and Religion Introduction The Nature of Indian Religions Caste Epic History British Raj Gandhi and the Quest for Independence Nehru and Partition After the British Summary Chapter Checklist 3. Contemporary Indian Politics Attitude to Government The Politics of Outsourcing Other Current Issues Possible Future Directions Summary Chapter Checklist 4. Culture and Food Bollywood Music and Literature Indian Food Chapter Checklist 5. Domestic Travel Air Travel Rail Roads Summary Chapter Checklist 6. Security Concerns Natural Disaster Pakistan and Kashmir Nuclear Arms Al-Qaeda Nationalism and Border Disputes Risk Mitigation Summary Chapter Checklist PART 2: The Outsourcing Industry in India 7. The Outsoureing Drivers Government Policy Globalisation and the Knowledge Economy Technology Corporate Strategy Summary Chapter Checklist 8. The Major Industry Players in India Infosys Wipro Tata Consultancy Services (TCS) NIIT Technologies The Foreign Invaders The BPO Market Progeon Wipro Spectramind ICICIoneSource Daksh Evalueserve Summary Chapter Checklist 9. Ownership Models and Partnership Direct Investment Outsourcing Partnership Market Trends in Outsourcing Models Summary Chapter Checklist 10. The Major Outsoureing Locations North and West India South India Delhi Mumbai Pune Kolkata Bangalore Hyderabad Chennai Chapter Checklist 11. Industry Associations and Research Bodies Outsourcing Research and Trade Associations Government and NGO Research Corporate Research Media Internet Books Chapter Checklist PART 3: How to Organise the Outsourcing Process 12. Management Checklist Introduction 13. Outsourcing Objectives Deriving Objectives Common Objectives Implications of Measuring Objectives No Objectives, No Future? Chapter Checklist 14. Destination India Framework for Comparison Location Attractiveness People Attractiveness Gartner Research Country Ratings The Competition Summary Chapter Checklist 15. Outsourcing Flavours Process Requirements Tactical Outsoureing Strategic Outsourcing Transformational Outsourcing Business Process Outsourcing Variant Services Other Variations Chapter Checklist 16. Success Criteria Everything in the Right Place Design Metrics for Results Design KP1s for the Future Relationship Building Benchmark the Service Summary Chapter Checklist 17. Vendor Selection The Critical Path to Finding the Right Vendor Common Mistakes Chapter Checklist 18. Legal Contract Arrangement Key Considerations Pitfalls Summary Chapter Checklist 19. Quality and the Service Level Agreement Quality Methodologies Service Level Agreement Define the Scope Summary Chapter Checklist 20. Migration and Knowledge Transfer Offshore Transition Knowledge Transfer Summary Chapter Checklist 21. Culture and Communication Cultural Awareness? Leadership Language and Meeting Behaviour How to Empathise with Indians Cross-Cultural Communication Achieving Cultural Comfort Chapter Checklist 22. Adapt the Organisation Outsourcing as Corporate Strategy Retaining Your Edge If It Is Broke, Then Do Fix It Risk and Potential ISSUes Chapter Checklist 23. Employee Transition and Exit Management Understand the Fear Communication Plan the Transition Chapter Checklist 24. The Risk Factors Search Costs and Outsourcing Style Metrics and Key Performance Indicators Change Culture Media and Public Relations Data Protection Infrastructure Summary Chapter Checklist 25. Future Potential Force Field Methodology India Developments Chapter Checklist Afterword Political Map of India References Author Biography |
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