Global Call Centres [Hardback]Achieving Outstanding Customer Service Across Cultures and Time Zonesby Erik Gramered
In stock, usually dispatched within 24 hours Description of Global Call CentresA US consultant in the field of cross-cultural communication and call center management likens setting up global call centers in developing countries to foreign aid, i.e., as resented one-way communication flow dominated by the West (besides resistance to out- sourcing and off-shoring). Granered offers a training manual for understanding cross-cultTitle Information
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