The Quality Pocketbook [Paperback]by Anthony MitchellThis book is OUT OF PRINT You may be able to find a copy at ABE Books Description of The Quality PocketbookFor those who have not yet launched a quality initiative or who need to revive an existing one. Covers definitions of quality, how quality is linked to profit, and the practical do's and don'ts of implementation, benchmarking and performance measurement.Title Information
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