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Description of Outsourcing Contracts - A Practical Guide

"...if you want a comprehensive guide, based on many years of practical experience in the business of outsourcing, aimed at helping you build a successful outsourcing relationship, then I have no hesitation in recommending it to you."

Martyn Hart, Chairman, National Outsourcing Association

Outsourcing Contracts - a Practical Guide is a complete practical guide to the process, management and regulation of outsourcing, taking the reader through the contract negotiation and all the issues that need to be considered. The text covers every stage of the process in depth and includes checklists to aid understanding.

Since Outsourcing Contracts - A Practical Guide was first published in 2004, there have been fundamental changes in many of the laws affecting outsourcing, including:

* the replacement of Transfer of Undertakings Directive and Regulations;
* the introduction of the Pensions Act 2004, which deals with pension arrangements in outsourcing;
* the replacement of the Utilities Directive and Regulations;
* the replacement of the various public sector procurement directives by the Consolidated Procurement Directive;
* additional regulation relating to firms in the financial services sector, including the latest FSA consultation (CP06/09), MiFID, CRD, international regulation and sector specific regulation; and
* the Information Commissioner's data protection good practice note on outsourcing.

The book has also been updated to cover the Information Technology Infrastructure Library (ITIL) and the use of the balanced scorecard in service level and service credit regimes.

Title Information

ISBN:

9781905121120

Format:

Paperback

Product Code:

25924

Publisher:

City & Financial Publishing

Published:

31/07/2006

Edition:

2nd Edition

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Contents of Outsourcing Contracts - A Practical Guide

Contents



Part One - Introduction

Chapter 1 - Defining Successful Outsourcing



Part Two - Preparation

Chapter 2 - Preparation by the Customer

Chapter 3 - A Competitive Procurement Process

Chapter 4 - Selecting a Preferred Supplier

Chapter 5 - The Project Plan

Chapter 6 - Preparation by the Supplier



Part Three - Services

Chapter 7 - The Service Description

Chapter 8 - Control Over How the Services are Provided

Chapter 9 - Service Levels or Key Performance Indicators

Chapter 10 - Governance

Chapter 11 - Dealing with Disputes

Chapter 12 - Customer Dependencies



Part Four - Structure

Chapter 13 - Existing Equipment

Chapter 14 - Existing Software and Intellectual Property Rights

Chapter 15 - Property Aspects

Chapter 16 - Treatment of Assets During Term

Chapter 17 - Different Supplier Models



Part Five - Charging

Chapter 18 - The Charging Regime

Chapter 19 - Service Credits

Chapter 20 - Ensuring Competitive Charges



Part Six - Change

Chapter 21 - Transformational and Developmental Outsourcing

Chapter 22 - Change Management



Part Seven - Termination

Chapter 23 - Term and Termination Rights

Chapter 24 - The Termination Decision

Chapter 25 - Implications of Termination



Part Eight - Insolvency and People Issues

Chapter 26 - Insolvency Issues

Chapter 27 - People Issues



Part Eight - Insolvency and People Issues

Chapter 28 - Liability and Risk

Chapter 29 - Limitations of Liability

Chapter 30 - Confidentiality, Data Protection and Security



Part Ten - Regulations

Chapter 31 - Financial Services Sector

Chapter 32 - Public Sector Outsourcing

Chapter 33 - Utilities Sector



Part Eleven - International Outsourcing

Chapter 34 - Offshore Outsourcing



Part Twelve - Conclusion

Chapter 35 - Key Success Factors