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Description of The Call Centre Customer Care Pocketbook

This book addresses the issues affecting customer service in the digital age. In particular, it looks at the implications of e-commerce and the role of call centres. HR issues are dealt with too.

Title Information

ISBN:

9781903776339

Pages:

112 pages

Format:

Hardback

Product Code:

358635

Publisher:

Management Pocketbooks

Published:

01/01/2005

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About Michael Applegarth and Keith Posner

Mike has been a training professional for 25 years, with 20 of those as a consultant. His assignments have involved him in projects within the private and public sectors and charitable institutions. Adrian has extensive experience in information technology and outsourcing. He is also a member of the Institute of d/directors Keith along with his wife, Sian, formed Positive Perspectives. Their team of consultants specialise in on-to-one executive coaching and designing and delivering a wide range of training programmes, tailored to the individual.