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Mastering Communication by Nicky Stanton
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Mastering Communication [Paperback]

by Nicky Stanton
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Description of Mastering Communication

This book will help students improve their speaking, listening, reading and writing skills. It will give an understanding of the importance of good communication skills for their personal development and career.

Title Information

ISBN:
9780230216921
Pages:
496 pages
Format:
Paperback
Product Code:
373646
Publisher:
Palgrave MacMillan
Published:
16/07/2009
Edition:
5th Revised edition

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About Nicky Stanton

NICKY STANTON is a Management Consultant and Trainer in managerial development and communication. She has worked in the industry as a Training Officer and in education as a Senior Lecturer in Communication and Head of a business studies department.

Contents of Mastering Communication

Introduction Acknowledgements The Process of Communication Speaking Effectively Listening Human Interaction and Non-Verbal Communication Telephone, Voicemail and Mobile Interviewing Being Interviewed for a Job Communicating in Groups Running and Taking Part in Meetings Giving a Talk or Presentation Using Visual Aids Faster Reading Better Reading Writing/Emailing Business Letters Applying for a Job by Post or Email Writing/Emailing Reports Emails - Notes or 'Memos', Messages, Attachments, Forms and Questionnaires Visual Communication Getting to Grips with Grammar Common Problems with English Appendices A Final Word Bibliography Answers to Exercises Index


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