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Description of Tackling Difficult Conversations Pocketbook

At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.

Title Information

ISBN:

9781906610043

Pages:

112 pages

Format:

Paperback

Product Code:

414550

Publisher:

Management Pocketbooks

Published:

01/09/2009

Edition:

2nd Revised edition

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About Peter English

David Bennett grew up in the UK and, after joining IBM from school, graduated in 1969 with a Computer Science degree. He emigrated to New Zealand in 1973 and had a successful career in the pulp and paper industry, initially as an IT manager and later in human resources, before achieving his ambition to retire at the age of 50. Several years as chairman of trustees for a large superannuation fund, working closely with various professional fund managers, piqued his interest in finance. Since "retiring", he has travelled extensively, as well as serving as a community magistrate in New Zealand. However, his overriding passion has been trading, in many different styles. He has actively traded the derivative markets for over ten years. Having "followed the sun" he now lives on the Gold Coast in Australia with his partner and young son. He makes his living day trading futures contracts, traded in Chicago, over the internet. He specializes in the grains - wheat, corn and soybeans - futures contracts. He enjoys an occasional game of squash, and devotes a lot of time to keeping fit.