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University of Phoenix XML Leveraging Customes Relationships
by Penny E. Reynolds
Publisher: John Wiley & Sons Inc
Published: 21/09/2005
Format: Hardback |
£32.42
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University of Phoenix XML Call Center Management
by Penny E. Reynolds and Maggie Klenke
Publisher: John Wiley & Sons Inc
Published: 21/09/2005
Format: Hardback |
£66.69
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| 3 |
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Customer Care Excellence
by Sarah Cook
Publisher: Kogan Page Ltd
Edition: 4th
Format: Paperback |
£16.96
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Not yet published, no due date - can be pre-ordered |
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University of Phoenix XML Call Center Operations Management: v. 2
by Penny E. Reynolds and Maggie Klenke
Publisher: John Wiley & Sons Ltd
Published: 21/09/2005
Format: Hardback |
£34.91
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| 5 |
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University of Phoenix XML Strategies for Managing Call Center Personnel
by Penny E. Reynolds and Maggie Klenke
Publisher: John Wiley & Sons Inc
Published: 21/09/2005
Format: Hardback |
£66.69
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| 6 |
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Services Marketing
by Christopher H. Lovelock and Jochen Wirtz
Publisher: Pearson Education (US)
Published: 01/01/2010
Edition: Global ed
Format: Paperback |
£46.74
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| 7 |
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Strategic Marketing: Planning and Control
by Graeme Drummond and John Ensor and Ruth Ashford
Publisher: Butterworth-Heinemann Ltd
Published: 25/06/2001
Edition: 2nd
Format: Paperback |
£21.59
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Usually ships within 3 to 5 working days |
| 8 |
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Power of Relationship Marketing
by Tony Cram
Publisher: Pearson Education Limited
Published: 23/11/1994
Edition: illustrate
Format: Paperback |
£14.50
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| 9 |
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Customer Care Excellence
by Sarah Cook
Publisher: Kogan Page Ltd
Published: 03/11/2010
Edition: 6th Revise
Format: Paperback |
£21.21
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| 10 |
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Customer-driven Marketing: The Perfect Way to Increased Profits Through Marketing, Sales and Service Improvement
by John Fraser-Robinson and Pip Mosscrop and John Frazer-Robinson
Publisher: Kogan Page Ltd
Published: 30/07/1997
Edition: 2 Rev ed
Format: Hardback |
£23.38
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Normal price £27.50
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| 11 |
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Customer Relationship Management
by Judith W. Kincaid
Publisher: Pearson Professional Education
Published: 13/02/2003
Format: Paperback |
£30.39
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Usually ships within 2 to 4 working days |
| 12 |
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Global Call Centres
by Erik Gramered
Publisher: Nicholas Brealey Publishing
Published: 17/02/2005
Edition: illustrate
Format: Hardback |
£7.00
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| 13 |
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Lead with Your Customer!
by Mark David Jones and J.Jeff Kober
Publisher: ASTD Press (American Society for Training & Develo
Published: 15/07/2010
Format: Hardback |
£19.48
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| 14 |
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Why CRM Doesn't Work
by Frederick Newell
Publisher: Kogan Page Ltd
Published: 03/05/2003
Format: Hardback |
£16.96
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| 15 |
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Learn How to Count Back Change Instantly...
by Carla Annerino and Angela Annerino
Publisher: Trafford Publishing (UK) Limited
Published: 15/05/2008
Format: Paperback |
£7.41
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Normal price £8.23
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| 16 |
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Customer Relationship Management
by Simon Knox and Stan Maklan and Adrian Payne and Joe Peppard and Lynette Ryals
Publisher: Butterworth-Heinemann Ltd
Published: 29/10/2002
Edition: New title
Format: Hardback |
£21.00
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| 17 |
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Brilliant Customer Service
by Debra Stevens
Publisher: Pearson Education Limited
Published: 28/10/2010
Format: Paperback |
£11.04
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| 18 |
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The Customer Management Scorecard
by Neil Woodcock and Merlin Stone and Bryan Foss
Publisher: Kogan Page Ltd
Published: 14/11/2002
Format: Hardback |
£33.96
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| 19 |
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Building Great Customer Experiences
by Colin Shaw and John Ivens
Publisher: Palgrave MacMillan
Published: 13/09/2002
Edition: First
Format: Hardback |
£27.90
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Measuring Customer Satisfaction
by Richard F. Gerson
Publisher: Crisp Publications Inc
Published: 10/02/1993
Format: Paperback |
£10.79
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US import, usually ships within 7 working days |
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