Customer Services Books

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1	University of Phoenix XML Leveraging Customes Relationships by Penny E. Reynolds Publisher: John Wiley & Sons Inc Published: 21/09/2005 Format: Hardback	£32.42 You save £8.11 (20%) Normal price £40.53 Usually ships within 2 to 4 working days
2	University of Phoenix XML Call Center Management by Penny E. Reynolds and Maggie Klenke Publisher: John Wiley & Sons Inc Published: 21/09/2005 Format: Hardback	£66.69 You save £16.67 (20%) Normal price £83.36 Usually ships within 2 to 4 working days
3	Customer Care Excellence by Sarah Cook Publisher: Kogan Page Ltd Edition: 4th Format: Paperback	£16.96 You save £2.99 (15%) Normal price £19.95 Not yet published, no due date - can be pre-ordered
4	University of Phoenix XML Call Center Operations Management: v. 2 by Penny E. Reynolds and Maggie Klenke Publisher: John Wiley & Sons Ltd Published: 21/09/2005 Format: Hardback	£34.91 You save £8.73 (20%) Normal price £43.64 Usually ships within 2 to 4 working days
5	University of Phoenix XML Strategies for Managing Call Center Personnel by Penny E. Reynolds and Maggie Klenke Publisher: John Wiley & Sons Inc Published: 21/09/2005 Format: Hardback	£66.69 You save £16.67 (20%) Normal price £83.36 Usually ships within 2 to 4 working days
6	Strategic Marketing: Planning and Control by Graeme Drummond and John Ensor and Ruth Ashford Publisher: Butterworth-Heinemann Ltd Published: 25/06/2001 Edition: 2nd Format: Paperback	£21.59 You save £2.40 (10%) Normal price £23.99 Usually ships within 3 to 5 working days
7	Why CRM Doesn't Work by Frederick Newell Publisher: Kogan Page Ltd Published: 03/05/2003 Format: Hardback	£16.96 You save £2.99 (15%) Normal price £19.95 Usually ships within 3 to 5 working days
8	Scoring Points, 2nd Edition by Clive Humby and Tim Phillips and Terry Hunt Publisher: Kogan Page Ltd Published: 03/11/2006 Edition: 2nd Format: Hardback	£21.25 You save £3.75 (15%) Normal price £25.00 Usually ships within 3 to 5 working days
9	Customer Satisfaction Audit by Abram I. Bluestein Publisher: FT Prentice Hall Format: executive briefing	£71.25 You save £3.75 (5%) Normal price £75.00 Not yet published, no due date - can be pre-ordered
10	Customers.Com by Patricia B Seybold Publisher: Random House Edition: 1st Format: Paperback	£17.00 You save £3.00 (15%) Normal price £20.00 Not yet published, no due date - can be pre-ordered
11	The One-to-one Future by Don Peppers and Martha Rogers Publisher: Judy Piatkus Published: 30/05/1996 Edition: 1st Format: Paperback	£12.74 You save £2.25 (15%) Normal price £14.99 Publisher currently out of stock. Site will be updated when this changes. Item can be pre-ordered.
12	Call Centres by Max McKeown Publisher: Informa Finance Published: 01/01/1999 Format: Paperback	£595.00 Usually ships within 5 to 7 working days
13	Exploring Direct and Customer Relationship Marketing by Martin Evans and Lisa O'Malley and Maurice Patterson Publisher: Cengage Learning EMEA Published: 19/02/2004 Edition: 2nd Revise Format: Paperback	£46.54 You save £2.45 (5%) Normal price £48.99 Usually ships within 5 to 7 working days
14	Love Thy Customer by Rick Brinkman and Rick Kirschner Publisher: McGraw-Hill Professional Published: 16/04/2008 Format: Hardback	£6.59 You save £3.40 (34%) Normal price £9.99 Usually ships within 3 to 5 working days
15	Relationship Marketing: Management of Customer Relationships: AND Relationship Marketing, Exploring Relational Strategies in Marketing by John Egan and Manfred Bruhn Publisher: Pearson Higher Education Published: 27/01/2005 Format: Paperback	£62.69 You save £3.30 (5%) Normal price £65.99 Usually ships within 2 to 4 working days
16	Five Star Service, One Star Budget by Michael Heppell Publisher: Prentice Hall Published: 06/06/2006 Format: Paperback	£6.99 You save £3.00 (30%) Normal price £9.99 Usually ships within 2 to 4 working days
17	Total Relationship Marketing by Evert Gummesson Publisher: Butterworth-Heinemann Ltd Published: 22/07/2002 Edition: 2nd Revise Format: Paperback	£30.59 You save £3.40 (10%) Normal price £33.99 Publisher currently out of stock. Site will be updated when this changes. Item can be pre-ordered.
18	Customer Service: Career Success through Customer Satisfaction by Paul R. Timm Publisher: Pearson Higher Education Published: 01/09/2000 Edition: 2 Rev ed Format: Paperback	£18.04 You save £0.95 (5%) Normal price £18.99 Usually ships within 2 to 4 working days
19	How to Manage the IT Helpdesk by Noel Bruton Publisher: Elsevier Science Published: 05/06/1997 Format: Paperback	£24.69 You save £1.30 (5%) Normal price £25.99 Usually ships within 3 to 5 working days
20	Effective Business Communication by Richard Blundel Publisher: Pearson Higher Education Format: Paperback	£30.39 You save £1.60 (5%) Normal price £31.99 Not yet published, no due date - can be pre-ordered